Privacy Policy
Last Updated: 15 March 2025
celydrionaro recognises how important your personal information is. We've built our financial education services around the principle that your data belongs to you, and you should always know what we're doing with it.
This policy explains how we collect, use, and protect information when you interact with our business operations training programs. We comply with the Australian Privacy Principles under the Privacy Act 1988 and take our responsibilities seriously.
Questions about your privacy? Reach us at support@celydrionaro.com or call +61 412 521 898. Our office is at 28 Stewart St, Wollongong NSW 2500, Australia.
Information We Collect
We gather different types of information depending on how you engage with our educational programs. Here's what that looks like in practice.
Information You Provide Directly
When you enrol in our programs or contact us for information, you share details with us intentionally. This typically includes:
- Your name, email address, and phone number when you submit an enquiry
- Business information if you're registering as a company representative
- Payment details processed through our secure payment partners
- Learning preferences and educational background to tailor program recommendations
- Feedback and communications when you reach out to our support team
Information Collected Automatically
Like most websites, we collect some technical information automatically. This helps us improve your experience and keep our platform running smoothly.
- Device and browser information, including IP address and operating system
- Pages you visit on our site and how long you spend on each section
- Referring websites and search terms that brought you to us
- Session data that helps us understand how people navigate our educational content
About Cookies: We use cookies to remember your preferences and analyse site performance. You can adjust your browser settings to refuse cookies, though some features might not work as well without them.
How We Use Your Information
Every piece of information we collect serves a specific purpose. We don't believe in gathering data just because we can.
Educational Services
- Processing enrolments for upcoming programs starting September 2025
- Sending course materials and updates about your learning progress
- Providing support when you have questions about program content
- Issuing certificates and credentials upon program completion
Business Operations
- Managing payments and maintaining financial records as required by law
- Responding to enquiries about our business finance programs
- Improving our website based on how people actually use it
- Detecting and preventing fraudulent activity or policy violations
Marketing Communications
We'll send you information about new programs and resources, but only if you've agreed to receive it. You can change your mind anytime by clicking unsubscribe in any email or contacting us directly.
Sharing Your Information
We don't sell your personal information. Full stop. But we do share data with trusted partners who help us deliver our services.
| Partner Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Processing enrolment fees securely | Payment details, transaction amounts |
| Email Service Providers | Sending course updates and communications | Email address, name, program details |
| Learning Platform Providers | Hosting course materials and tracking progress | Name, email, learning activity data |
| Analytics Services | Understanding website usage patterns | Anonymised browsing data |
All our service providers are contractually required to protect your information and can only use it for the specific purposes we've outlined.
Legal Requirements: We might share information if required by Australian law, court order, or government request. We'll notify you when possible, unless prohibited from doing so.
Your Privacy Rights
Under Australian privacy law, you have substantial control over your personal information. These aren't just theoretical rights—we've built systems to make them practical and accessible.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If something's wrong or outdated, let us know. We'll update your records promptly.
Delete Your Information
Request deletion of your data, subject to legal obligations that might require us to keep certain records.
Object to Processing
Ask us to stop using your information for specific purposes, like marketing communications.
Data Portability
Receive your data in a structured format that you can transfer to another service provider.
Lodge a Complaint
Contact the Office of the Australian Information Commissioner if you're not satisfied with how we've handled your privacy.
How to Exercise Your Rights
Email us at support@celydrionaro.com with your request. We'll need to verify your identity to protect your information, which usually means asking for some identifying details that match our records.
Most requests are handled within 30 days. If we need more time due to complexity, we'll let you know and explain why.
Data Security
Protecting your information is something we think about constantly. We've implemented multiple layers of security, though we also acknowledge that no system is completely immune to determined attacks.
Technical Safeguards
- Encryption for data transmission using industry-standard SSL/TLS protocols
- Secure servers with restricted access in Australian data centres
- Regular security audits and vulnerability assessments
- Automatic session timeouts to prevent unauthorised access
- Multi-factor authentication for staff accessing sensitive systems
Organisational Measures
- Staff training on privacy principles and data handling procedures
- Strict access controls limiting who can view personal information
- Confidentiality agreements with all employees and contractors
- Incident response plans for potential data breaches
In Case of a Breach: If we experience a data breach that's likely to cause serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner within 72 hours, as required by law.
Data Retention
We keep your information only as long as necessary for legitimate business purposes or legal requirements. Different types of data have different retention periods.
Active Programme Participants
Maintained throughout your enrolment period plus three years after programme completion for certificate verification and alumni services.
Financial Records
Kept for seven years as required by Australian taxation law and accounting standards.
Marketing Communications
Retained until you unsubscribe or request deletion, whichever comes first.
Website Analytics
Anonymised data kept for up to 26 months to identify long-term trends and patterns.
Enquiry Forms
Deleted after two years if no further engagement occurs, unless you've requested ongoing communications.
When we no longer need your information, we delete it securely using methods that prevent recovery or reconstruction.
Children's Privacy
Our programmes are designed for adult business professionals. We don't knowingly collect information from anyone under 18 years old. If you believe we've inadvertently gathered data from a minor, please contact us immediately so we can delete it.
International Data Transfers
Your information is primarily stored and processed in Australia. Some of our service providers operate globally, which means your data might occasionally be transferred to servers outside Australia.
When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or certification schemes that meet Australian privacy standards. We only work with providers who maintain equivalent protection levels.
Changes to This Policy
Privacy laws and our business practices evolve. When we make significant changes to this policy, we'll notify you via email if you're an enrolled participant, or prominently display a notice on our website.
The "Last Updated" date at the top of this page tells you when we last revised the policy. We encourage you to review it periodically, especially before providing new information or starting a new programme.
Continued use of our services after changes become effective means you accept the updated policy. If you don't agree with modifications, you can request account closure and data deletion.
Third-Party Links
Our website might link to external resources, partner organisations, or recommended reading materials. These sites have their own privacy policies, which we don't control.
We're not responsible for the privacy practices of other websites. When you click a link that takes you away from celydrionaro.com, we recommend reading that site's privacy policy before sharing personal information.